How to use our On-line System


If you have specific questions about a particular program or class, call (563) 322-7171 while you are in registration mode- any front desk staff should be able to answer your questions.
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If you have a question about your login, password or the actual registration procedure you may Email:

Online Support and your question will be responded to within 24 hours.
 

Accessing the On-Line System

Log-in: Members and Community Participants

Add yourself as a Community Participant

Find a Program

Browse the Program List

Submit Payment

Other Options

Additional Notes

Refund Policy

Contact Information

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Accessing the On-Line System

 

Since you are seeing this Help, you have already accessed the On-Line System:

 


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Log-in: Full Members and Current Community Participants

 

If you have previously used our system:

If you are in our database and this is the first time you are using the system:

·        See the bottom of the log in screen under the heading "first time login".

·        Enter your First and Last Name.  These must be entered the same way that they are in our database.  This usually means that the first name is the your proper name, such as Joseph, rather than an informal name, such as Joe.

·        Enter your email address.  This address will be used to send you receipts after a payment or registration.  This email address will also be used to log in the next time you use the system.  Please check your email address to be sure it is correct.

·        The prompt describes how you can use a default password if you have not previously established one.  Your password is automatically set to the first initial of your first name + the first initial of your last name + date of birth (mmddyy).  An example for John Doe born 02/01/1968: JD020168.

 

·        You can also ask any Members Services staff to enter your email address and a password for you on your membership record.  This will make logging in easier.

 
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Add yourself as a Community Participant

 

If you are not currently a full member and you have never taken a class at our Y, you may add yourself as a Community Participant on-line by creating an account.  Becoming a Community Participant DOES NOT INCLUDE the use of facilities, program fees are at the Community Participant rate and timing for registration is limited compared to when members can register.  At any time the differential rate for any active programs you are registered in may be applied to a full membership at any Branch.  Please tell the membership services staff that you registered as a Community Participant on the web and want to upgrade to full membership.

 

Once you have added yourself to our database you may contact any of our Welcome Centers to upgrade to a YMCA member and receive all of the benefits of full membership.  See Become a Member.

 

 
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Find a program

 

Once you have entered the Program Search area you have several options to find the program(s) you want, click the question mark after the search box for more details.

 

Once you have selected all of your criteria, click on the search button.


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Browse the program list

 

Once you have selected all of your criteria and clicked on search, you will see a list of programs with the following information:

 

Select the program(s) that you want to register for and then click the button at the bottom of the list.  You will be prompted to answer questions for the program(s) if necessary.  Payment options will be shown.  If correct, click on "add to cart".

 

The system will show you the current status of your cart.  You may delete items from the cart, proceed to checkout or continue to shop for programs.  There are several options listed at the bottom of the page.  You may also select another family member to register for programs and place those programs in the cart.

 

If you do not see a program that you want to register for, you can click on the "Program Search" button in the left pane and change the criteria.

 

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Submit Payment

 

Once the programs you want are in your cart, proceed to checkout..

 


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Other Options

 

Several other options are available using the buttons on the left side of the screen:

 

·        my family allows you to select another member of the family to register for programs or to check rosters or balances.

 

·        my information allows you to view and change information on your membership record: name, address, city, state, zip code, phone number and email address.  You may also enter a new password, and re-enter it to confirm it.  After making changes to any of these items, click on "update info".  You may also change the number and/or expiration date of your credit card if used for monthly membership or program draft.  Just write-over the old data and then click on "update info".  Note that only the last 4 digits of your Credit Card will be displayed.

 

·        program search can be used to return to searching for a program.

 

·        rosters/balances will show all the programs that the currently selected family member has registered for in the past year.  If there is a balance-due on any program, the balance can be added to your cart and paid using your credit card.

 

·        log out logs you out of the system.  If registrations are pending and have not been completed, they will be lost.  Note: closing the browser without logging out will lock you out of the system for about an hour.

 

·        help/contact brings you to this help information at any time.


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additional notes

 

·        Your program registration will immediately update to our database at the Front Desk and be logged for the day…if you need to make any changes after you have confirmed your registration you will have to contact the Welcome Center at any Branch to make the changes for you.  The Branches can be reached as follows:

·        If you have a balance due on a previous registration you will be able to make that payment online by choosing rosters/balances which will show any outstanding amounts due to the YMCA, including any amount due for Child Care.

 

·        Please send an email to Online Support with any questions, comments or suggestions about our On-line System.

 

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refund policy

 

·        Participants dropping a class/league prior to the first scheduled class/game may request a refund. No refunds will be given after the first class/game, unless the class is cancelled.

 

·        Please send an email to Online Support with any questions, comments or suggestions about our On-line System.

 

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