How to use the On-Line System

How to use our On-line System

If you have specific questions about a particular program or class, call (563) 322-7171 while you are in registration mode- any front desk staff should be able to answer your questions.
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If you have a question about your login, password or the actual registration procedure you may Email:
Online Support and your question will be responded to within 24 hours.

Accessing the On-Line System

L og-in: Members and Community Participants

Add yourself as a Community Participant

Find a Program

Browse the Program List

Submit Payment

Other Options

Additional Notes

Refund Policy

Contact Information

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Accessing the On-Line System

Since you are seeing this Help, you have already accessed the On-Line System:

Full members and Community Participants are encouraged to log-In immediately to have access to all of the features. See Log In: Members and Community Participants
If you have a Household membership, it is not necessary to log-in for each person. Once any member of the household is logged in, all members may be registered for programs.
If you do not see all your family members listed under your login please eamil online@scottcountyfamilyy.org and provide the following information: Your name and email address you use to log into our online system. The full name, gender, and birthday of the people in your household that you wish to add to the record. We will add or link the people to your login record which will allow you to register them for programs.
If you choose, you may browse programs now and log-in later when you find the program(s) you want.
If you are not currently in our database, you may add yourself as a Community Participant. See Add yourself as a Community Participant Please Note: You are already in our database if you are an active member or if you have ever taken a class or donated to our Y.

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Log-in: Full Members and Current Community Participants

If you have previously used our system:

Log in using the Member card number that you have on file with us and the password that you have established or use the Last name and First name option to login.
Once you have entered your password, click on Login.
If you have forgotten your password, click on the button. You will be asked for the email address that you have on file with us. Your password will be emailed to that address.

If you are in our database and this is the first time you are using the system:

· See the bottom of the log in screen under the heading "first time login".

· Enter your First and Last Name. These must be entered the same way that they are in our database. This usually means that the first name is the your proper name, such as Joseph, rather than an informal name, such as Joe.

· Enter your email address. This address will be used to send you receipts after a payment or registration. This email address will also be used to log in the next time you use the system. Please check your email address to be sure it is correct.

· The prompt describes how you can use a default password if you have not previously established one. Your password is automatically set to the first initial of your first name + the first initial of your last name + date of birth (mmddyy). An example for John Doe born 02/01/1968: JD020168.

· You can also ask any Members Services staff to enter your email address and a password for you on your membership record. This will make logging in easier.

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Add yourself as a Community Participant

If you are not currently a full member and you have never taken a class at our Y, you may add yourself as a Community Participant on-line by creating an account. Becoming a Community Participant DOES NOT INCLUDE the use of facilities, program fees are at the Community Participant rate and timing for registration is limited compared to when members can register. At any time the differential rate for any active programs you are registered in may be applied to a full membership at any Branch. Please tell the membership services staff that you registered as a Community Participant on the web and want to upgrade to full membership.

Once you have added yourself to our database you may contact any of our Welcome Centers to upgrade to a YMCA member and receive all of the benefits of full membership. See Become a Member.

Click on "Sign me up!". Please be sure that all fields with a star (*) have been filled in. After you click on "continue" you will have an opportunity to add other members of your family. Please note: if you do not add all of your family members at this time it will be necessary to notify Member Services to add family members at a later time.
Once you are entered, you may browse and register for eligible programs anytime.

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Find a program

Once you have entered the Program Search area you have several options to find the program(s) you want, click the question mark after the search box for more details.

You may search for programs across all branches, look in a single branch, or search multiple branches using control-click on the branches you want to search. Please note that the default is "All Branches" which usually results in the slowest search returning the most programs.

Once you have selected all of your criteria, click on the search button.

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Browse the program list

Once you have selected all of your criteria and clicked on search, you will see a list of programs with the following information:

The location offering the program.
A brief description of the program. If the brief description is underlined, you may click on it to see a more detailed description. Click the minus sign to close the detailed description.
The session and program code.
The acceptable age range for the program. The system checks the age of the person registering (not necessarily the person logged in if another family member was selected.) The person being registered must meet the age restriction in order to register.
Your fee for the program.
The dates that the program begins and ends.
The start and end times for the program.
The day(s) the program is held.
The last column will be a check box if the program is available for registration now. If the program is not available for registration the date and time that registration opens will be listed or there will be a brief explanation as to why the the program is not available for registration. Some programs require a Medical Release form to be on file. If your medical release form is not current, you will have to update it before being able to register.

Select the program(s) that you want to register for and then click the button at the bottom of the list. You will be prompted to answer questions for the program(s) if necessary. Payment options will be shown. If correct, click on "add to cart".

The system will show you the current status of your cart. You may delete items from the cart, proceed to checkout or continue to shop for programs. There are several options listed at the bottom of the page. You may also select another family member to register for programs and place those programs in the cart.

If you do not see a program that you want to register for, you can click on the "Program Search" button in the left pane and change the criteria.

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Submit Payment

Once the programs you want are in your cart, proceed to checkout..

The Check out page gives you the opportunity to add your payment information. Please note that we do not store any of this information. You may choose to stop at this point, but if you are ready to checkout, click on "check out!". Your credit card will be verified through Authorize.net Payment services using a secure connection.

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Other Options

Several other options are available using the buttons on the left side of the screen:

· my family allows you to select another member of the family to register for programs or to check rosters or balances.

· my information allows you to view and change information on your membership record: name, address, city, state, zip code, phone number and email address. You may also enter a new password, and re-enter it to confirm it. After making changes to any of these items, click on "update info". You may also change the number and/or expiration date of your credit card if used for monthly membership or program draft. Just write-over the old data and then click on "update info". Note that only the last 4 digits of your Credit Card will be displayed.

· program search can be used to return to searching for a program.

· rosters/balances will show all the programs that the currently selected family member has registered for in the past year. If there is a balance-due on any program, the balance can be added to your cart and paid using your credit card.

· log out logs you out of the system. If registrations are pending and have not been completed, they will be lost. Note: closing the browser without logging out will lock you out of the system for about an hour.

· help/contact brings you to this help information at any time.

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additional notes

· Your program registration will immediately update to our database at the Front Desk and be logged for the day…if you need to make any changes after you have confirmed your registration you will have to contact the Welcome Center at any Branch to make the changes for you. The Branches can be reached as follows:

Davenport Family YMCA: (563) 322-7171

North Family YMCA: (563) 391-7771

West Family YMCA: (563) 386-4414

Bettendorf Family YMCA: (563) 359-9622

Utica Ridge YMCA: (563) 345-4244

Maquoketa Area Family YMCA: (563) 652-6566

YMCA Camp Abe Lincoln: (563) 381-3053

YMCA Child Care and Family Services: (563) 323-4668

Youth Sports: (563) 391-7771

· If you have a balance due on a previous registration you will be able to make that payment online by choosing rosters/balances which will show any outstanding amounts due to the YMCA, including any amount due for Child Care.

· Please send an email to Online Support with any questions, comments or suggestions about our On-line System.

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refund policy

· Participants dropping a class/league prior to the first scheduled class/game may request a refund. No refunds will be given after the first class/game, unless the class is cancelled.

· Please send an email to Online Support with any questions, comments or suggestions about our On-line System.

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